FAQ

Answers before you travel

Don’t see your question? Call us or send an enquiry.

How do I book a ride?

Call us or send an enquiry using the form on the website. Include the type of transport, pick-up location, destination, date and number of passengers. We will get back to you to confirm the details and availability.

How far in advance should I send an enquiry?

The earlier, the better — especially for long trips, airport transfers and weekends. For short-notice rides it is quickest to call, so we can check straight away whether we can take them.

Can I arrange a return ride?

Yes. In the form choose “Return” and enter the return date and approximate time. The return is arranged together with the outbound ride.

Can I book an airport transfer?

Yes. Choose “Airport” and include your flight details in the enquiry. We will plan the departure time together with you, and you can also arrange the return ride straight away. For transfers from the airport we monitor your flight, and the included waiting time is stated in the quote.

Is it possible to travel to other European countries?

By prior arrangement we also organise long-distance international rides. Send an enquiry with the pick-up location, destination and date, and we will confirm the possibility and terms for your route.

Can I arrange a shopping trip?

Yes. Shopping trips are one of our signature services. We arrange the ride to your chosen location and the return at a pre-agreed time, and carry purchases and luggage within the vehicle’s capacity.

Can I add several stops?

You can list extra stops on the route in the form. We will confirm feasibility and terms in our reply to your enquiry.

How is the price calculated?

We quote individually, based on the route, date and time, number of passengers and any extra stops or waiting. Before confirming the ride we state the price as a total amount in euros. Motorway, tunnel and parking fees on the agreed route are included unless stated otherwise in the quote.

How can I pay?

In cash or by card in the vehicle after the ride, or by bank transfer before the ride. Companies can pay by invoice, by arrangement. We issue a receipt for every ride.

Can I cancel a ride?

Yes. Cancelling at least 24 hours before the ride is free of charge. For later cancellations and no-shows the rules in our terms of carriage apply; for intercity and international rides the cancellation deadline and fee are stated in the quote.

Is my booking confirmed as soon as I send the form?

No. By sending the form you send an enquiry. The ride is agreed only when we confirm the time and terms to you directly.

Can I request transport for a business event?

Yes. For business meetings and events choose “VIP / business” and describe your plan: places, times and number of guests. We will prepare a proposal to suit your needs.

Let’s arrange your ride

Have another question?

Get in touch — we are happy to help.